Live Chat Package

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their
e-commerce sites, many businesses have been adding live chat support! As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits for your client's 
business.

What is included in this package?
When you invest in this marketing package you can expect the following:
1.) We will create the ‘Live Chat’ button and add it to their website.
2.) Utilize our “Web-to-Phone” Chat Feature! Chat messages will be sent right to client's phone via a downloadable app. They simply respond on their phone and it appears onnthe website immediately for the customer to read!
3.) We will provide you with a Log-In and Password so that you can access your Live Chat. Here
you will be able to provide web chat when you are on the computer, as well as add to the list and
market.
4.) You will be able to set up when live chat is available, so if they only want to provide live chat during
certain times, you can do so!
5.) All chat messages will be emailed to them and archived for easy access.
6.) The online chat feature will prompt people in chat sessions to add their email address and
telephone number so that they can contact them at a later time if needed.

5 Reasons Why Live Chat is The Untapped Potential for Business

1. Live Chat is Convenient for Customers - An online chat system provides customers immediate access to help!
2. Live Chat Cuts Down on Expenses - Live chat software has consistently demonstrated that it can save on both employee task time and phone expenses.
3. Live Chat Increases Sales - The general trend among users in marketing forums and on blogs is that live chat on a website can generally lead to improved sales numbers. The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
4. Live Chat Gives An Edge over Competition - Many top retail businesses are not offering chat. If you want to have your client's gain an edge on the competition, live chat is a key feature that websites must have in order to be competitive and to hopefully rise to the top!
5. Live Chat Taps into Customer Pain Points - As live chat representatives talk to customers, they can find out ways to improve the company’s products and services.